Hi, I’m Jon.

A software designer who’s obsessed with clarity, strategy, and impact

I work with other technologists and artificial intelligence to design human-centered content strategies and user experiences that simplify complex interactions, drive engagement, and create measurable business impact.

Portfolio Highlights

Credit Karma Product Redesign

Led design for Credit Karma’s front-door experience, using machine learning and data science to create a scalable navigation and content system that improved discoverability and engagement across financial products along with a publishing tool so internal teams could ship content.

See Growth Strategy

COVID Relief Roadmap

Rapidly researched, designed, prototyped and launched and iterated on a COVID-19 relief resource center that helped millions of users access financial support programs and increased product engagement by more than 3%.

See Content Design & Strategy

How I Work

  • Collaboration at Scale: I specialize in partnering with cross-functional stakeholders and artificial intelligence to craft experiences that simplify decision-making, enhance usability, and scale effectively.

  • Human-Centered Design: With a background in UX and interaction design, content design and strategy, facilitation, and product design, I use research-driven insights and rapid prototyping to create seamless, engaging user experiences.

  • Strategic Storytelling: I design content that guides, clarifies, and emotionally compels users to action.

Dig Deeper into the Work

  • A handful of issues around debit card management was leading to bad experiences and excessive costs in support and card losses. Designing a debit manager

  • Redesigned the Credit Karma Money dashboard to enhance access to features and reduce friction. Drove a 30% increase in feature adoption. See the content strategy

  • CKM’s push notifications were all over the place and getting poor engagement. This skunkworks project is improving user experiences with content design, one push at a time. Designing a content system

  • Our support team struggled to help users with locked accounts or cards and technology solutions were unavailable. See how I designed a language system to improve customer support

  • Designed a job search platform with unique insights and career transparency. Built a durable design system and product from scratch. Organizational challenges led to product failure. What we learned

  • The design team of a car financial application needed to improve design-ship velocity and increase adoption of a new design system. How we improved design quality and velocity

  • Research, content modeling, and mapping conversations to create seamless and fulfilling interactions with a financial chat bot. See the deck